The primary responsibility of the Membership Services Coordinator serves to meet the administrative, membership, and strategic support needs of a medical society’s leadership. They deliver on executing administrative tasks, project management, and committee management to achieve goals of our non-profit medical society clients. They serve as a liaison to the other teams in Veritas, leveraging resources to attain objectives. The Membership Services Coordinator must be results-driven thriving in a fast-paced, remote work environment with minimal supervision. Success will be measured by the growth in each membership level of our societies, which drives the mission of Veritas. This is a remote position with some travel to work meetings planned and executed by Veritas

Position Responsibilities

• Maintain up-to-date membership and client files.
• Leverage cross-department resources and technology, multitask, and exercise critical thinking to meet deadlines and maintain current files to deliver operational excellence.
• Provide Membership Support to multiple clients including Database Management, Renewals, Forms, and Registrations.
• Assess membership level eligibility to process applications and registrations.
• Attain knowledge and understanding of the society’s objectives and membership level eligibility.
• Committee Management acting as a liaison with the Executive leadership.
• Work independently on projects, from conception to completion, under pressure at times, handling a wide variety of activities and confidential matters with discretion. 
• Research, prioritize, and follow up on issues as assigned by the Executive Director or client leadership team.
• Answers phone calls / emails and responds to all membership inquiries in a timely manner.
• Provide Administrative support to the Executive Director including Project management, Calendar management, and Committee meeting support.
• Utilize professional, strong written and verbal communication.
• Travel to work the Registration Desk at client meetings planned by Veritas.

• Highly proficient in Microsoft Office
• 2-3 yrs Administrative Assistant experience required
• 1-2 years Memberclicks or i4a Membership database management experience strongly preferred
• Association Membership services experience preferred
• When traveling, able to lift up to 25 lbs and walk extensively throughout conference halls

About Veritas Association Management, Inc

Veritas Association Management was founded in 2013 by industry-experienced professionals, Sue O’Sullivan and Donna Kelly. The founders’ vision for Veritas was to build a solid management team dedicated to the medical sub-specialty market that is 100% customer service focused, with specific attention to implementing creative, innovative and strategic programs, customized to each client. The success of our clients is paramount in Veritas’ culture. Our unique, hands-on management approach is nimble, empowering each managed client’s director and administrative team to make decisions and implement change efficiently and effectively.

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