The Membership Coordinator supports the retention, recruitment, and service of members, including providing customer service, processing membership applications, and data entry.  The position will also coordinate AAAI’s organizational awards, nominations, and chapter programs.  The AAAI Membership Coordinator will have at least three year of experience, strong customer service skills, and a sharp eye for details. This position is 100% remote or can be located in our Palo Alto, CA office.

Responsibilities and Duties

• Serve as a primary information point of contact for current and prospective members. Respond to inquiries, providing follow up as necessary from request to resolution on a day-to-day basis.
• Responsible for membership application processing, data validation, student verifications, etc.
• Maintain member database to ensure accuracy and completeness of member information and periodically assist with data requests.
• Processing and organizing returned mailings, contacting members for updated information, and rectifying information in system.
• Help identify key statistics to include in membership reports and assist in building the reports.
• Assist with implementation of membership marketing programs and campaigns.
• Occasional work with the graphics department providing design direction.
• Work with the executive director to increase chapter growth including identifying new areas for chapters.
• Oversee the organizational awards programs including Fellows, Senior Members, Distinguished Service, etc. including creating forms, timelines, and tracking deliverables.

QUALIFICATIONS:

• Three years’ experience in membership or customer service-related role
• Strong knowledge and skills relating to the data management systems
• Ability to learn membership and registration software (MemberClicks and Cvent)
• Proficiency in Microsoft Office Applications (Excel, PowerPoint, Word, Outlook)
• Demonstrated excellent verbal and written communication skills with attention to detail
• Ability to function independently and with minimal supervision
• Must be able to travel 1-2 times a year, including the weeklong annual conference
• Strong attention to detail
• Project Management experience is a plus