Posted: 13-Jun-25
Location: Atlanta, GA
Type: Full Time
Salary: 42,000-45,000
Categories:
Salary Details:
Preferred Education:
Additional Information:
The International Association of Accessibility Professionals (IAAP) Certification Program Assistant is a full-time position that will significantly impact the lives of people with disabilities. The position will work in the IAAP Professional Certification Unit reporting to the Certification Director and working with the Certification Program Team.
IAAP currently offers these professional certifications:
- Certified Professional in Accessibility Core Competencies (CPACC)
- Web Accessibility Specialist (WAS)
- Certified Professional in Web Accessibility (CPWA)
- Accessible Document Specialist (ADS)
These support a standard of knowledge and capacity to apply accessibility job tasks and responsibilities throughout an organization to express and implement a dedicated commitment to accessibility.
Responsibilities
Certification Maintenance & Renewal (60%)
- Process Continuing Accessibility Education Credits (CAECs) submissions
- Manage renewal of certifications
Reporting on renewal data and attrition - Assist Certification team staff and applicants in retrieving data to address questions and facilitate the certification renewal processes
- Work with staff to provide superior customer service for our certificants, members and non-member alike
Certificant Support (30%)
- Manage and organize/tag shared mailbox content to appropriate team members
- Respond to general inquiries pertaining to certification in a timely manner, including addressing questions regarding certification criteria, registration, payments and profile updates
- Respond to and/or assign tasks for cases from Contact Us pages
- Respond to requests for verification of certification
- Manage communications regarding general certification inquiries, including eligibility requirements, exam and renewal deadlines, and certification exam result timetables
Assist with application review as needed
Other duties as assigned (10%)
- In support of projects in the certification team realm
Why Join G3ict?
The Global Initiative for Inclusive ICTs (G3ict) defines, promotes, and enhances the accessibility of content, services, products, and environments for persons with disabilities by engaging with international organizations, the private and public sectors, non-profits, and educational institutions on their journey toward inclusion. G3ict's mission is to build a global community to advance the fundamental human rights of persons with disabilities to digital access.
- IAAP is one of four divisions of G3ict.
- IAAP is a professional membership association.
- IAAP Certifications are governed by the IAAP Certification Committee.
- G3ict offers medical, dental, vision, and life insurance benefits for full time US based employees.
- G3ict provides computer, monitors, and peripherals for US based remote employees.
Send your resume and a brief cover letter to hiring@g3ict.org with the subject line: Certification Program Assistant.
Key Competencies & Strengths
- A minimum of two years of experience providing administrative support to colleagues
- A minimum of two years of experience providing customer support in a remote environment
- A minimum of two years of experience with managing data and databases, including CRMs or membership databases
- Ability to respond with grace under fire and with kindness and empathy to certificants and candidates
- Experience working with various software platforms (e.g., MSFT Word, Excel, Outlook, Loop, Teams)
Preferred Experience
- Salesforce CRM
- Association Management Systems (AMS)
- Membership services
- Certification services
- Familiarity with disabilities and assistive technologies
Travel
- Once a year in support of the M-Enabling Conference in Washington, DC