This is a critical time for policing and the International Association of Chiefs of Police (IACP) is at the forefront, working to engage communities and promote leading policing practices. IACP is dedicated to enhancing the policing profession through new initiatives, advocacy, and member services that bring innovation, promising practices, and training to the field. The association is seeking individuals with the passion, energy, and commitment to dedicate their professional efforts towards moving the field of policing forward. We offer a learning-oriented, service-focused, and inclusive work environment that encourages open communication and discussion in a team-based, cross team environment.
The IACP is the world’s largest and most influential professional association for police leaders. With more than 30,000 members in over 160 countries, the IACP is a recognized global leader in policing.
The IACP seeks to hire a customer service oriented individual. This position will be responsible for database input, booth sales payment collections, exhibitor communications, website coordination and administrative duties related to the exposition. The trade show has over 750 exhibitors using 190,000 NSF.
Provide excellent customer service to exhibitors. Answer high-volume of telephone calls and emails on exhibitor inquiries about the conference to include questions about exhibitor registration and housing.
Maintain online floor plan and enter exhibitor records.
Communicate with exhibitors to create and maintain exhibitor files for publication in mobile app and onsite map.
Perform data entry for historical, logistical and billing purposes.
Research and resolve problems, questions, issues from exhibitors.
Maintain the waitlist and better-booth lists, exhibitor database and develop a database of prospective exhibitors.
Design and produce newsletters, and electronic communications of information to exhibitors.
Assist in the management of the exhibitor payment process, including collections of delinquent accounts. Maintain accounts receivables information, create, and send invoices.
Prepare the on-line booth selection process for the next conference.
Maintain, update and organize exhibitor priority points and status of sold exhibit space.
Serve as onsite point of contact in the exhibit sales office. Assist exhibitors and coordinate onsite temporary staff in assisting with exhibitor registration questions and onsite booth sales.
Other job-related duties as assigned.
Bachelor’s degree in a relevant field
Two years of job-related experience
Proficiency in Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and exhibits management software (specifically Map Your Show)
Equivalent combinations of education and experience will be considered
Required Knowledge, Skills and Abilities
Solid analytical skills to include ability to troubleshoot problems from multiple perspectives
Effective task prioritization and time management skills
Solid writing, editing, and communication skills
Effective collaboration and teamwork skills
Experience in a non-profit organization, association, or criminal justice environment
Familiarity with and understanding of project-relevant exhibit sales and management and IAEE regulations
Experience with, and ability to multitask and attention to detail
Special Conditions and Work Environment
Travel will be required based on job responsibilities.
Work takes place primarily in an office environment
Light lifting, bending, and reaching may be required
Highlights of Employee Benefits
Medical HMO: Free for Employee and Family (Local Employees)
Vision: Free for Employee
Dental: Offered at a reasonable rate for Employee and Family
403B: IACP Match - up to 4% - after one year of employment
All interested candidates must submit a cover letter, resume, and salary history.
Cover letters must contain the name of the position being applied for as well as the requisition number. Applicants should indicate in the cover letter which position, or positions interest them and outline their relevant qualifications. The IACP may consider applicants for positions other than those indicated. Please note that applications received without the requested information will not be forwarded for review.
The IACP is an equal opportunity employer. Federal law prohibits discrimination in employment practices on the basis of race, color, religious affiliation, national origin, sex, age, or disability. No information requested on this application will be used for the purpose of excluding any applicant’s consideration for employment because of his or her race, color, religion, national origin, sex, or disability.