Novi AMS helps associations amplify the impact they create for their members and industries. Our Customer Experience team is central to that mission — and we’re hiring a Customer Experience Support Specialist with strong technical skills and proven SaaS support experience. If you’re energized by problem-solving, enjoy diving deep into a product, and love helping customers feel supported and confident — this role is for you. What Drives Us Building community and fostering collaboration is one of our guiding principles. Our primary mission is to help associations by providing them with tools to amplify the change they make within their own industries. We have a relentless drive to improve the lives