Senior Vice President, Association Management (Healthcare)
Location: Washington, DC
Type: Full Time
Kellen stands as a global leader in providing management and services to professional and trade organizations. We empower Board leaders by offering operational frameworks and strategic guidance to better serve their organization's mission and vision.
As a dedicated professional services company, we offer solutions to organizations, such as association management, public affairs, marketing, meeting management, education, and strategic communication. Leveraging our expertise across diverse industries including healthcare, food and beverage, buildings and materials, and technology, as well as our global perspective with a presence in North America and Europe, we collaborate with over 100 organizations to help achieve their goals.
Understanding the importance of a strong and effective Board of Directors, we offer customized management solutions that address the unique needs of each organization we partner with.
The Senior Vice President (SVP), Association Management at Kellen holds a pivotal leadership role accountable for overseeing the strategic direction and operational excellence of multiple client associations. Reporting to the Group Vice President, this role entails driving client retention, financial growth, and fostering a culture of innovation and client satisfaction. As a seasoned professional in the industry, the SVP provides strategic guidance to client leadership, manages financial performance, and cultivates strong relationships within the association community.
Leadership and Strategic Guidance
Formulates and executes strategic initiatives in alignment with organizational goals and client objectives.
Provides expert counsel to client leadership, working closely with boards of directors and committees to define strategic priorities.
Cultivates enduring relationships with executive committees, positioning Kellen as a trusted partner.
Establishes and monitors key performance indicators and metrics for each client, leveraging data to drive decision-making.
Client Management and Communication
Facilitates strategic communication with board leadership, proactively addressing concerns to maintain high client satisfaction.
Resolves issues promptly to prevent potential RFPs or termination of management agreements.
Offers thought leadership and industry insights, staying abreast of trends and regulations.
Identifies opportunities to expand services and drive revenue growth while ensuring client success.
Financial Management and Contract Negotiation
Develops fee structures tailored to client needs and company profitability requirements.
Monitors association finances, recommending solutions to address deficits and improve margins.
Leads contract renegotiations and intervenes with clients seeking additional services beyond existing agreements.
Team Leadership and Development
Oversees a team of Vice Presidents and Senior Vice Presidents, providing guidance and mentorship.
Coaches team members on cost containment measures, adjusting strategies, and board recommendations.
Ensures optimal staff utilization, fostering employee satisfaction and client success.
Facilitates regular team meetings, succession planning, and career development initiatives.
Business Development and Brand Representation
Represents Kellen as a brand ambassador at industry events, conferences, and client engagements.
Identifies speaking opportunities to showcase thought leadership and industry expertise.
Generates leads for new business opportunities, collaborating with internal teams to convert prospects.
Corporate Culture and Employee Relations
Contributes to a positive corporate culture, addressing resistance to change and fostering a productive work environment.
Communicates company updates and translates leadership directives into actionable initiatives.
Demonstrates leadership through active participation in employee programming and events.
Other duties that align with the mission and vision of the company as assigned.
Bachelor's degree in Business Administration, Marketing, Communication, Human Resources, Finance, or related field preferred; Advanced degree strongly preferred.
Minimum of 10 years of successful experience in Association Management.
Demonstrated expertise in strategic and financial management, with proficiency in financial analysis.
Excellent communication skills, including conflict resolution and stakeholder management.
Strong project management and organizational abilities.
Ability to adapt to change and lead through transitions effectively.
This position operates within an office environment. The physical demands outlined below are representative of those that must be met by an employee to successfully fulfill the essential functions of the job. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.
Hybrid Work Environment: All employees located within commuting distance of one of Kellen’s offices are required to go in on Tuesdays and Wednesdays. Flexibility in going into the office additional days may be necessary.
Extended Work Hours: The nature of this role may require more than 40 hours per week to fulfill job responsibilities. Additionally, flexibility in working nights and weekends may be necessary. Longer hours, travel, and weekend commitments are typically associated with conferences or special events.
Office Equipment Usage: The role routinely involves the use of standard office equipment, including but not limited to computers, telephones, photocopiers, filing cabinets, and fax machines.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not exhaustive lists of all duties, responsibilities, or physical demands required. Employees may be required to perform other duties as assigned, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional travel may be necessary for this position, up to 50% of the time. Modes of transportation may include air travel, car, or rail.
Kellen EEO Statement
Kellen does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Kellen to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.
Kellen is a global management and communications company serving more than 125 trade associations, professional societies, and charitable organizations representing over 10,000 companies and 100,000 professionals worldwide. We specialize in management, communications, digital strategy, meetings and events, and consulting across a diverse range of industries.
Founded in 1964 and charter-accredited through the AMC Institute, Kellen has offices in Washington, DC, Chicago and Brussels.
Kellen's greatest asset is its employees. In order to reinforce the culture underpinning our approach to service delivery, we value diversity, equity, and inclusion across our organization.
Our professionals hail from more than a dozen countries and speak more than two dozen languages. We are invested in finding, hiring, training, and promoting the very best to be #OneKellen.