SUMMARY

The Membership Engagement Coordinator is an essential member of ABA’s Membership team, providing data management and administrative support to the team as well as customer service to ABA members.  The Coordinator serves as the first line of contact for member inquiries and is critical in increasing engagement by members in ABA’s activities, particularly for first and second year members.  The Coordinator also serves as a key resource on ABA’s AMS platform, providing significant data management and supporting the ABA team in the deployment of new technologies.  The role requires a customer support mindset, strong self-direction, keen attention to detail, the ability to independently research solutions to problems, and follow technical procedures successfully. 

PRIMARY RESPONSIBILITIES

• Manage all aspects of the AMS database, including the updating and maintaining of membership records and lists. Manage the updating of member lists and reports external of the AMS.
• Prepare mailing and email distribution lists for membership and marketing campaigns.
• Serve as an initial voice of customer service for members and then escalate member questions as appropriate to the ABA team.
• Partner with the VP-OM and Director of Membership in member engagement campaigns throughout the year.
• Support the Director and VP-OM in the annual membership renewals process. Enter and maintain annual dues invoicing functionality in AMS.
• Track dues payments and produce internal monthly membership updates for the ABA team. Manage the production of thank you letters from ABA’s CEO and VP-OM to new and renewing members. 
• Work with the VP-OM and Director of Membership to invoice and process member dues payments, and track renewal rates.
• Produce meeting packets and prep materials for member recruitment and engagement meetings by the ABA staff.
• Support the Director of Membership in the onboarding of new members, specifically invoices and payment processing and the entering of company information into the AMS.
• Coordinate outreach to new members during their first and second year of membership to ensure an excellent return on investment for new members.
• Support new member recruitment efforts with SalesForce data maintenance, the harvesting of company contact information for entry into SalesForce, industry/lead research, and email marketing efforts as needed.
• Coordinate annual Safety Awards submissions, review process, and awards distribution.

Position duties are subject to change.

Required Education and Experience

• 2 to 3 years of experience in an operational, administrative, or membership role. Experience at non-profit or association preferable.
• BA or BS from an accredited institution required.
• Customer service experience required.
• Proficiency in Microsoft Office, and particularly Excel, required.
• Experience working with databases and/or an Association Management System (AMS).
• Candidate needs the ability to lift objects of up to 25 lbs.

Core Competencies/Skills

• Excellent customer-service ethic and responsiveness, someone who is willing to do what it takes to get the job done.
• Ability to work well under pressure, meet deadlines while making sounds decisions, and represent ABA in a positive and professional way.
• Ability to work collaboratively as well as independently. A team player who is objective and open to others’ opinions.
• Strong comfort level with new technologies and is forward thinking in terms of technology deployment.
• Excellent organizational skills. Must be detail-oriented and a strong multi-tasker.
• Ability to adapt and be flexible in a dynamic, hybrid work environment. Ability to work effectively with occasional interruptions, handle frequently changing priorities, and manage unscheduled tasks with accuracy.
• Interest in and ability to quickly learn about industry companies and segments.
• Occasional domestic travel (less than 10%) will be required for member events.

About American Bakers Association

ABOUT ABA The American Bakers Association is a trade association that represents the voice of the wholesale baking industry. This is an opportunity to work in a results oriented, mission-driven environment that empowers staff to creatively carry out responsibilities. ABA is a fun, team-oriented atmosphere and has been selected as a Best Place to Work by the NAM Council of Manufacturing Associations. ABA’s office is in downtown Washington, DC with convenient public transportation options nearby. ABA is an equal opportunity employer that values diversity and inclusion in the workplace.

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