Overview

The American Academy of Otolaryngology – Head and Neck Surgery Foundation seeks a professional, energetic, and detail-oriented individual to support the business unit in a variety of professional and administrative duties.

Reporting Structure

The Coordinator, Digital Learning Operations reports to the Senior Manager, Digital Learning Operations.

Qualifications

Bachelors’ or Associate degree with at least two years of administrative and customer service experience. Ability to operate effectively both independently and within a team environment. Must have excellent organizational, interpersonal, written, and oral communication skills. Computer proficiency in Microsoft Office, Excel, and ability to learn to use iMIS efficiently. Excellent customer service, problem solving, and judgement skills. Some travel will be required.

Key Responsibilities

• Administrative support overseeing the help desk (phone and emails) for the Academy’s professional education and digital learning activities.
• Administrative support for financial transactions related to Academy’s learning management system/products and business unit.
• Manage CME transcript inquiries, monthly MOC reporting, ACCME Annual PARS submission, and other ACCME-related needs.
• Administrative support as the master scheduler supporting AAO-HNSF’s Education Committee member volunteers and professional education and digital learning initiatives.
• Provide FLEX registration support for physicians and residency training programs.
• Provide excellent customer service, problem solving, and judgement skills.
• Maintain a reporting relationship with the Senior Manager, Digital Learning Operations with each assignment.

Specific Duties

• Serve as the help desk administrator for the Academy’s professional education and digital learning activities.
• Provide service excellence to all internal (staff) and external inquires (member and non-member support) with a positive attitude, sense of urgency, and attention to detail to address and resolve inquiries promptly.
• Provide help desk support communication (written and visual aids) to assist learners.
• Process FLEX registrations in iMIS
• Assist the Residency Training Programs with their residents FLEX registrations.
• Provide administrative support for financial transactions for the Academy’s learning management system/products and business unit working in collaboration with AAO-HNS’s Finance & Administration Business Unit.
• Coordinate all Annual Meeting booth management needs to support the team which includes the department schedule, packing team supplies, and learner support aids.
• Attend the Annual Meeting to provide CME booth support and handle attendee inquires.
• Maintain shared documents within the department.
• May participate on internal teams, either through formal assignment, or on an ad hoc basis.
• Consistently demonstrate courteous, cooperative, and helpful behavior to all contacts, internal and external.
• Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.

Please submit your resume, cover letter and salary expectations through one of the following options (applications without this information may not be considered).

Email: Attach a Word document or copy and paste your cover letter and resume.

Mail: AAO-HNSF, 1650 Diagonal Road, VA 22314-2857 Attention: Human Resources

Fax: 1-703-683-5100

About American Academy of Otolaryngology-Head and Neck Surgery

The American Academy of Otolaryngology – Head and Neck Surgery http://www.entnet.org one of the oldest medical associations in the nation, represents around 12,000 physicians and allied health professionals who specialize in the diagnosis and treatment of disorders of the ears, nose, throat, and related structures of the head and neck. The Academy serves its members by facilitating the advancement of the science and art of medicine related to otolaryngology and by representing the specialty in governmental and socioeconomic issues. The organization’s mission is “Empowering otolaryngologist-head and neck surgeons to deliver the best patient care.”We take pride in our excellent benefits package offered to eligible employees, which includes medical, dental, and vision coverage. We also provide short and long term disability insurance, life insurance, flexible spending accounts, 403(b) retirement plan, credit union membership, five weeks of PTO, and nine holidays, compressed work schedules and flexible scheduling. We offer a business casual dress environment, free parking, commuter benefits, and walking distance to the King Street Metro. We are proud to be an equal opportunity employer.

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