Alexandria, VA
Posted: 15-Mar-23
Location: Illinois
Type: Full Time (Remote Only)
Salary: $50,000 -60,000
Categories:
Preferred Education:
Additional Information:
Job Title: Membership Manager
Reports To: CEO
FLSA Status: Exempt
Location: Fully Remote (Connecticut, Colorado or Illinois preferred)
Salary: $50-60K, depending on experience
Job Overview
We seek a dedicated, energetic, & detail-oriented Membership Manager for the International Association of Lighting Designers (IALD). The ideal candidate thrives in an agile environment and is passionate about developing relationships with people worldwide. The Manager would be responsible for the IALD’s more than 1500 individual members and 80 manufacturer members located in 60 countries around the globe.
The Membership Manager reports to the CEO and is responsible for the operations and success of the IALD + LIRC (corporate manufacturer members) membership base. This is a relationship role that includes developing and maintaining relationships with corporate members, global volunteer committee leaders, and other organizations. While this role is administrative and volunteer management focused, the Manager must be able to design and execute programs that support the IALD’s overall Vision, Mission, and strategies.
The Manager will create and support new initiatives while having a key role in outreach, engagement, and communication with current, prospective, and lapsed members. Primary responsibilities include communicating with members regularly, processing applications, and maintaining membership records.
Why IALD?
We truly believe that where you work matters. We have a 100% remote working environment. Our staff, as well as our volunteers, are committed to doing meaningful work while investing in positive working relationships.
To learn a bit more about what the IALD does, visit www.iald.org
The IALD offers a comprehensive employee benefits package that includes:
- BlueCross and Blue Shield of Illinois medical
- Traditional PPO
- 401(k) with a competitive match
- The company covers employee only cost at 100% for;
- Dental
- Life
- Additional benefits include;
- Paid holidays
- Flexible working schedule
- Office closed between Christmas Day to New Year’s Day
- Sick time
- Remote working environment
In addition to your resume, please provide a cover letter telling us why you would be a good fit with the IALD. We look forward to hearing from you!
About the International Association of Lighting Designers (IALD)
Founded in 1969, the International Association of Lighting Designers (IALD) is an internationally recognized organization dedicated to supporting a network of 1500 independent lighting design professionals who satisfy its rigorous qualification process. The IALD strives to set the global standard for lighting design excellence by promoting the advancement and recognition of professional lighting designers.
Essential Duties And Responsibilities Include
- The main point of contact for the membership application process and answering questions about membership, eligibility, and the sign-up process.
- Plan and implement membership acquisition and retention plans.
- Work with the CEO and Board to increase and articulate the international value proposition.
- Serve as the membership department liaison with the legal representation, Marketing + Communications, and other team members to ensure accuracy of membership understanding while offering insight and recommendations.
- Manage volunteer committees, including scheduling calls, creating agendas, taking meeting minutes, follow-up actions, etc.
- Attend and promote the association and membership at conferences, tradeshows, and other events on a regular basis for in-person relationship-building and retention efforts.
- Working with the Marketing team to create, review, and evaluate membership communication and promotional material while keeping content fresh and current
- Create reports for the Board of Directors
- Maintain and assist in the moderation of website community forums.
- Serve as the main point of contact for database management
- Maintain relationships with allied professions and other industry stakeholders
- Other duties include finance admin associated with membership dues payments. Work cooperatively with other staff to coordinate information, execute projects with minimal supervision, and meet deadlines on time and within budget.
Other duties and responsibilities may not be covered in the above list that this role will be asked to carry out.
About you:
The ideal candidate is detail oriented, organized, and an effective communicator with AMS/CRM experience. Data literacy and the ability to maximize technology are key to ensuring efficient membership operations as the association grows. The ability to manage multiple projects simultaneously while working collaboratively with a remote team. Applicants should take a strong sense of pride in their work.
- 5-7 years experience in association management or related field. International association experience is a plus.
- Outstanding organizational and time management skills
- Able to prioritize conflicting needs and handle multiple concurrent assignments expeditiously with a successful completion.
- Excellent project management skills and the ability to manage a high volume of workload by creating efficient best practices.
- Strong self-starter with the ability to self-direct and take ownership of program/service.
- Excellent interpersonal and relationship-building skills, including managing challenging situations, working to align volunteers, and ability to demonstrate discretion and confidentiality in sensitive situations
- Strong written and verbal communication skills to effectively interact with international volunteers and staff members
- Creative problem-solving abilities
- Understanding or sensitivity to graphic and architectural design
- Cooperative team player with the ability to be effective independently
- Demonstrates a high level of customer/client service skill
- Proficiency in online meeting platforms, iMIS, MS Office, Asana etc.
- Ability to learn new database software and platforms
- A team player who is willing to work in an entrepreneurial, fast-paced environment
- Bachelor’s degree or equivalent work experience preferred
- Ability to travel (up to approx 10%)