Medical, Vision, Dental and Life insurance, 401K Matching
4 Year Degree
Tri-County Suburban REALTORS®, a membership organization serving more than 9,500 REALTORS® and affiliate members primarily in the southwestern Philadelphia suburbs, is seeking a Director of Communications to lead all areas of communications (internal with members and external with the general public) for the association.
Lead and maintain the development of new communications strategies, policies, and protocols to advance the Association’s brand identity.
Provide leadership, expertise, and reporting in all areas of communications (internal and external) in collaboration with management, staff, and volunteers.
Actively engage, cultivate, and manage press relationships to ensure coverage of the Association’s priorities, special events, and other projects.
Prepare talking points, speeches, presentations, and other supporting material to advance the objectives and initiatives of the organization.
Provide administrative functions to research, develop, and execute the Association’s communication and marketing collateral for all programs, classes, products, services, and other membership benefits.
Design and produce all publications, online collateral, and marketing material in a manner that maintains the brand integrity and supports the strategic plan.
Create concepts, designs and layouts for print and digital media as needed by the Association, its staff, and all departments.
Establish communications plan to ensure broad-based and effective promotion of Association’s value proposition.
Produce insightful market reports to disseminate on a routine basis to membership.
Maintain Association website to ensure timely updates, relevant messaging, and engaging graphics to foster frequent visits by members and students. Review analytics to optimize the user experience.
Responsible for both internal and external customer relations with all members, students, vendors, and industry contacts.
Provide quality customer service to members and students at levels above industry standards on a consistent basis.
Provide both direction and support to assigned Task Forces, Work Groups, and special projects to successfully reach all objectives identified.
Customer Service –Responds promptly to customer needs; Manages difficult or emotional customer situations; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
Quality – Demonstrates accuracy and thoroughness; Displays impeccable copywriting and editing abilities; Looks for ways to improve and promote quality.
Adaptability – Adapts to and embraces change in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to manage frequent change, delays, or unexpected events.
Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Collaboration – Demonstrates ability to work in a team environment; Asks for and offers help when needed; Applies flexibility to meet the needs of co-workers.
Bachelor’s degree in communications, marketing, journalism, English or related discipline.
Minimum of 3 years in related field.
Proficiency with Microsoft Office 365, graphic design software, marketing/communications software, virtual meeting platforms, and contact management systems.
With a membership of over 9,500 members, Tri-County Suburban REALTORS is the largest local REALTOR® Association in the Commonwealth and provides the highest level of service and products to real estate professionals throughout primarily Delaware, Chester, and Montgomery counties of suburban Philadelphia.