Summary of Position:

This position is responsible for the direction and oversight of the NAA Education Institute’s credentialing program portfolio of assessment-based certificate programs and micro-credentials. The goal of NAAEI’s credentialing programs is to train professionals in the rental housing industry and assess the skills and knowledge gained from the NAAEI training programs. 

This position is located in Arlington, VA and requires 2-3 days of on-site travel. This is not a fully remote position.

Principal Accountabilities:

Program Administration

• Working with colleagues inside and outside of the organization, manage the administration and operations of the credentialing programs, including needs assessment, audience analysis, skill standard development, curriculum design, exam development and delivery, and live and online program delivery and evaluation.
• Oversee the operations of the credentialing programs to include credential management system, data management and reporting, and quality assurance programs.
• Oversee development and maintenance of credentialing program curricula; selection and management curriculum development vendors and subcontractors.
• Manage NAAEI exam development and delivery; review reports with exam results; review exam item performance and serve as liaison with exam vendor.
• Oversee management of printing and fulfillment of credential training materials and serve as liaison to printing/fulfillment vendor.
• Recruit and select qualified subject matter experts (SMEs) to participate in job task analysis, skill standard development, curriculum updates and exam item writing sessions.
• Maintain annual American National Standards Institute (ANSI) accreditation of Certificate for Apartment Maintenance Technician (CAMT) program by ensuring compliance with ANSI standards, creating documentation of NAAEI’s policies and procedures, submitting applications for reaccreditation and meeting with ANSI reviewers.
• Work with the NAA marketing team to promote the programs and ensure website and communications related to credentialing programs are timely and accurate.
• Monitor program performance and adjust curriculum and/or offerings as needed. Leverage program successes to ensure all programs are up-to-date and running smoothly.

Leadership

• Provide leadership, mentorship, and coaching for one direct report and two in-direct team members.
• Serve as liaison to the NAAEI Curriculum Development Committee and the NAAEI Program Administration Committee.
• Manage project deadlines and budgets.

Other Duties

• Conduct special NAAEI projects and miscellaneous activities as directed by NAAEI VP
  
  

Competencies:

1. Expertise 
2. Communication proficiency 
3. Organizational skills 
4. Critical Evaluation 
5. Cultural Awareness
6. Relationship Management
7. Ethical Practice
8. Technical capacity

Supervisory Responsibilities:

This position has one direct report and two in-direct reports.

Travel:

10%

Required Education and Experience:

• Bachelor’s Degree, in a related field is preferred.
• 7 or more years of certification or assessment-based certificate, professional development, or adult learning experience. Experience developing and delivering web-based, instructor-led, and blended-learning training solutions for adults, including webinars, credentials, micro-credentials, books, etc.
• Understanding of and practice in a member-driven association environment.
• Strong ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills.
• Excellent verbal and written communication skills, including presentations before groups.

Physical Demands:

While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.

Work Environment:

Work is regularly performed in a professional office environment and routinely uses standard office equipment.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.