Overview 

The Relationship Manager will lead prospect research and customer relationship development and management to drive sales of customized group infection prevention and control (IPC) training and courses. Clients will include, but are not limited to, departments of health, federal/state/local government, and private industry. This position is responsible for developing and managing relationships with prospective group training clients. The Relationship Manager will support customized training proposal and budget development (from templates) and contract negotiation and execution, in collaboration with the Associate Director of Grants & Business Development.

 This position requires an individual who is committed to APIC’s mission to advance the science and practice of infection prevention and control, is entrepreneurial in spirit and has a strong business acumen. The Relationship Manager is expected to perform the duties and responsibilities with exceptional attention to detail. The ability to exercise good judgment in a variety of situations, strong written and verbal communication, organizational skills, and the ability to maintain a realistic balance among multiple priorities is also needed. The Relationship Manager must be able to work under pressure to handle a wide variety of activities and respond to inquiries within a timely manner. This position has significant interaction with members, vendors, and APIC staff.

The Relationship Manager exemplifies APIC’s staff core values of Ownership, Unity, and Commitment.

This is a local or remote position.  Local candidates are defined as a person having a legal residence in DC, MD, or VA and lives within 75 miles of our HQ in Arlington, VA.  Local candidates will have telework options available up to five days per week.  Remote candidates are defined as candidates are those that live outside the definition of a local candidate.  Remote candidates work from home five days per week. All employees of APIC are expected to attend meetings in person as needed, be it at our HQ in Arlington or for travel.

Major Duties and Responsibilities

Prospect Research and Development  (50%)

• Monitor email inbox and voicemail and respond to inquiries/requests for customized group training in a timely fashion
• Conduct research to identify prospective customers for group training and courses
• Strategize and operationalize marketing plan to promote training to prospects
• Develop and maintain pipeline via CRM database systems
• Cultivate relationships with existing and potential customers
• Write and/or edit web content, marketing copy, and customer communications in tandem with marketing

Group Training Sales & Account Management  (50%)

• Track and report customized group training prospects and individual projects, using project tools 
• Schedule and conduct meetings with prospective clients to sell customized IPC training/courses and educational products
• Work with the prospective client to create a mutually agreed upon scope of work and budget, using templates and pricing models
• Negotiate and execute contracts in collaboration with the Associate Director of Grants & Business Development
• Upon contract execution, manage the transition of projects to Education Department staff responsible for execution of training and courses, using project tools
• Attend regular meetings with Education Department staff to ensure that customized training projects contracted by the Grants & Business Development Department remain on schedule and within scope and budget
• Maintain customer relationships to ensure successful completion of project requirements and address continuing or future training needs
• Effectively communicate relevant project information to all team members, supervisor, and staff in other departments, as needed
• Resolve and/or escalate issues in a timely fashion