Overview

The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) is the trusted community for sharing sector-specific cybersecurity information and intelligence. The RH-ISAC connects information security teams at the strategic, operational, and tactical levels to work together on issues and challenges, share best practices and benchmark among each other – all with the goal of building better security for the retail and hospitality industries through collaboration. RH-ISAC serves all consumer-facing companies, including retailers, restaurants, hotels, gaming casinos, travel, food retailers, consumer products and other consumer-facing companies.

The director of human resources and executive operations reports to the president. The director is responsible for overseeing all human resources-related duties, supporting and enhancing executive operations where needed, and providing support to the accounting and finance functions.

Key Performance Measurements

Lead the development, management and execution of human resources-related duties

• Ensure the organization adheres to all appropriate legal and regulatory issues as they relate to human resources
• Provide ongoing training opportunities
• Responsible for overseeing recruitment for new employees, including ensuring job descriptions are up-to-date, posting job descriptions on relevant sites, reviewing and curating incoming resumes
• Responsible for onboarding new employees, including interfacing with outsourced payroll, benefits administrator and background check processors
• Responsible for off-boarding exiting employees, including conducting exit interviews, ensuring equipment gets returned and sensitive data securely stored
• Assist the president and leadership team with implementing and managing process for employee performance reviews and metrics
• Ensure job descriptions are up to date

Oversee the management of executive operations

• Lead the strategic planning process and ensure updates are provided on a regular basis
• Oversee management of strategic plan and executive operations
• Oversee relationship with organization’s registered agent
• Own organization's customer relationship management (CRM) tool, ensuring staff embrace the use of the tool for membership engagement and updates, working with team members to ensure CRM is functioning properly and effectively for the team, e.g., has correct fields, information is being inputting correctly
• Lead coordination and ongoing development of internal RH-ISAC knowledge base including documented processes, training resources, tools and templates, and other resources
• Ensure organization has cohesive processes and streamlined internal communications
• Manage and administer employee access to relevant tools and systems

Oversee Accounting Functions & Operations Budgets

• Develop annual budget for Personnel Costs
• Monitor Personnel Costs and alert president of any major shifts
• Oversee any consultant or outsourced resource under the director’s purview to ensure their efforts remain within scope and within the approved budget
• Frequently check for sponsor and membership payments made to Bank of America and CashPro
• Work with our accounts payables to ensure payments are made in a timely fashion
• Coordinate with our accounts receivables to manage accounting tools and platforms, staff commissions, update staff on accounting related updates/changes
• Oversee account management with QuickBooks, CashPro and Expensify
• Review and manage payroll activities including processing commissions and special payrolls

Assist the president with board of director-related activities

• Work with assistants of chair and vice chair to schedule year-long board calls/meetings
• Assist with scheduling ad hoc meetings with board members
• Work with the president on the annual board of director elections
• Maintain information on board terms and officers
• Oversee collection of annual conflict of interest forms from board and leadership team
• Coordinate assembling board books with internal staff in order to send out to board a week before board meetings

Additional assigned duties

• Work closely with leadership to coordinate employee meetings including travel, developing agenda and report outcomes
• Work with other RH-ISAC teams to assist with special projects as needed
• Support internal business operations as needed, including arranging conference/meeting space and coordinating travel
• Support the events team with on-site operations including event space, menus, staff travel

 The Ideal Candidate Will:

• Must be U.S Based
• Have discretion in working with confidential information
• Have excellent writing and communication skills
• Have a passion for connecting with and supporting members
• Be detail-oriented, deadline-driven, adaptable, and dependable
• Be personable, professional, and driven by a can-do spirit
• Embrace new challenges and thrive in a matrixed environment
• Be genuine in the desire and willingness to support teammates