Associate Director, Content and Creative #2021-2665
Patient-Centered Outcomes Research Institute (PCORI)
Location: Washington DC
Type: Full Time
Internal Number: 2021-2665
Associate Director, Content and Creative
As a senior member of the communications team, you will report to the director of communications, be supported by a team of 6, and lead all content and creative work across the Patient-Centered Outcomes Research Institute (PCORI). In this role, you will work with subject matter experts across PCORI and leverage synergies to enhance content and creative communications efforts.
PCORI funds research that offers patients and caregivers the information they need to make important healthcare decisions. Patients, their families, and clinicians face a wide range of complex and often confusing choices when it comes to addressing health and healthcare concerns. They need trustworthy information to decide which option is best for them. As Associate Director, Content and Creative, you will oversee content development efforts, including planning, creating, editing, reviewing, and updating technical and nontechnical editorial and creative material to be used across all communications channels to support the organization’s strategic goals. You will manage an in-house team of writers, editors, designers, and an executive speechwriter—along with freelancers and consultants as needed—to ensure timely, consistent delivery of content within budget and style guidelines.
In this role, you will think strategically about how to best engage each target audience and how that audience prefers to consume their information. You will be our primary brand steward, managing brand guidelines, tone, voice, and organization style guide. You will also lead the writing, designing, and production of PCORI’s Annual Report, an activity mandated by Congress.
We are an independent, nonprofit organization authorized by Congress to fund comparative clinical effectiveness research (CER) which compares two or more available healthcare options to determine what works best for which patients and under what circumstances. We fund research and analyses to generate high-quality, reliable, and meaningful information to enable better-informed health and healthcare decisions by patients, their caregivers, and other stakeholders in transforming our health systems. We achieve this by supporting patient-centered outcomes research, which is CER that focuses not only on traditional clinical outcomes but also on the needs, preferences, and outcomes most important to patients and those who care for them. In addition, we seek to improve healthcare delivery and patient outcomes by producing and promoting evidence-based information through research that is guided by patients, caregivers, and the broader healthcare community.
Develop PCORI’s content and brand strategy and ensure coordination with overall communications strategy.
Plan and manage day-to-day editorial calendar, content, creative, production, and workflow efforts, policies, procedures, and processes.
Manage the creation, editing, quality assurance, and updating of original, colleague-generated, and contractor-provided editorial and graphic content, including technical and non-technical reports, web content, documents, speeches and slide decks, journal articles, fact sheets, social media, storytelling narratives, blogs, and other PCORI material.
Organize and lead regular cross-function editorial calendar planning and coordination meetings.
Oversee technical and editorial review and copyediting processes, ensuring scientific accuracy and adherence to appropriate brand and style guidelines.
Oversee the executive speechwriting function.
Serve as PCORI’s brand ambassador by building and managing brand strategy, architecture, guidelines, and other brand products. Ensure brand compliance across all content and products.
Oversee the development, updating, maintenance, and application of PCORI style guidelines.
Manage direct reports, freelancers, and contractors as needed.
Regularly monitor the look, feel, functionality, quality, and production timelines for all editorial and communications products, meeting or exceeding performance goals and advising the director of needs and opportunities for improvement.
Develop and track performance metrics related to content and creative.
Collaborate with departments and staff across PCORI, including close collaboration with communications colleagues to accomplish duties and responsibilities.
Work with the director of communications and associate directors to accomplish goals and lead the Communications team.
Lead the writing, design, and distribution of PCORI’s Annual Report.
Oversee licenses and permissions for PCORI’s use of third-party content.
Oversee and manage content requests for editorial and design support and to use PCORI materials, logo, etc. through a Zendesk ticketing system.
Required Skills and Experience
Either a minimum of a bachelor’s degree in a health-related field, public health, or medicine with a focus on communications or journalism, or a combination of education and requisite experience and at least 10 years of related work experience.
Specialization in health, health care, health policy, or a related field is required. (Experience in a nonprofit, government, or academic setting is a plus.)
At least 10 years of experience in editorial/publishing, communications, journalism, or related field is required. (Experience in professional/scholarly publishing is preferred.)
At least five years of editorial/publishing management experience, including managing staff and freelancers. Experience managing a team of writers and designers to carry out a wide range of creative activities, managing production schedules, and juggling multiple priorities.
At least five years of experience leading a design team creating print and digital graphics, infographics, reports, social media graphics, etc.
Experience with online content development and dissemination tools and channels (website, e-newsletters, multimedia, webinars, social media, etc.) required. Experience with electronic production, editorial processing, online content management systems, and project management tools.
Exceptional writing/editing skills – including developmental and copyediting/line-editing – are required, along with the ability to shape/improve content for multiple professional and non-professional target audiences and repackage material for multiple uses. Proven ability to develop fresh thinking and creative ideas for content. Strong storytelling skills that can make PCORI’s work relevant to different audiences.
Expertise in the use of standard style manuals (e.g., AMA, Chicago, AP).
Familiarity with peer review.
Experience with brand stewardship and leading creative development including print, digital, and video.
Skilled in plain language writing.
Great communicator. You have clear, strong, and effective oral and written communication skills and can synthesize and distill complex information into plain language that every audience can understand. You have exacting standards for accuracy, quality, integrity, and discretion – and your editing skills are impeccable.
Project manager. You have the proven ability to perform well under pressure, effectively juggling multiple tasks, allocating and optimizing resources, and managing timelines to consistently meet deadlines and objectives.
Flexible. You thrive in a growing and changing environment and are nimble to adjust priorities in both day-to-day and larger-scale activities, based on new information.
Partnership. You know how to build trust internally and externally. You are viewed as professional and accountable. You demonstrate ease in collaborating with colleagues across PCORI and audiences and stakeholders outside PCORI.
Team player. You work as an integral part of a team that works and wins together. You are responsive, articulate, persuasive, and willing to listen to and respect the views of others, confidently engaging with staff at all levels to define needs and expectations. You collaborate on projects and communicate results.
Leader. You are an excellent mentor and are known for developing great people. You see the big picture as well as the details, monitor your team’s key performance metrics, and work together to take action and produce results.
What’s Attractive to the Right Candidate?
Working here, you will have the opportunity to influence the quality of healthcare afforded to every American. PCORI-funded researchers have had great success in the national effort to improve patient-centered outcomes and provide research evidence to assist patients, caregivers, clinicians, and others to make informed healthcare decisions.
You are joining a team of colleagues who are smart, dedicated, hardworking, friendly, and genuinely interested in helping each other succeed. Your efforts will be appreciated.
As we engage in a new 10-year strategic plan, we have several exciting opportunities to further shape innovations in patient-centered health and healthcare strategies.
We will look to your expertise to help us try innovative approaches and build workable solutions that are current and will stand the test of time. As the world changes, we want you to help us turn change into opportunity.
We are securely funded and offer an excellent compensation package including medical, dental, and vision insurance; long-term and short-term disability; 401(a) plan; life insurance; and more.
Simply email your resume to Aileen Hedden at email@example.com with “PCORI – Associate Director, Content and Creative #2021-2665 ASAE” as the subject of the email. Please include your resume as a Word or PDF attachment to the email and paste your cover letter in the body of your email.
Please note: our practice is to not disclose the salary ranges our clients would consider. Any salary information included in this posting was estimated without our input.
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