Overview

The Program Manager is responsible for implementing, managing, and tracking day-to-day operations for Certification Board of Infection Control and Epidemiology, Inc (CBIC).  Day-to-day operations include but is not limited to:  working with testing company, reviewing certification applications & recertification portfolios, serving as a liaison to a variety of CBIC committees, creating & maintaining SOP’s, maintain CBIC orientation manual for new Board members, drafting minutes of the Executive Committee and Board conference calls, and providing back-up for general phone calls and emails. 

 The Program Manager is expected to perform the duties and responsibilities with exceptional attention to detail. The ability to exercise good judgment in a variety of situations, strong written and verbal communication, organizational skills, and the ability to maintain a realistic balance among multiple priorities is also needed. The Program Manager must be able to work under pressure to handle a wide variety of activities and respond to inquiries within a timely manner. This position has high visibility and significant interaction with members, vendors, and volunteers. This position supports the goals and mission of CBIC.

 The Program Manager exemplifies APIC’s staff core values of Ownership, Unity, and Commitment.

 Major Duties and Responsibilities 

Test maintenance (30%)

• Serve as the liaison to the Test Committee and the Exam Advisory Committee;
• Oversee the Test Committee application process and conducts the Test Committee orientation;
• Coordinate in-person and virtual Test Committee meeting logistics including travel, lodging, catering, and agenda/materials;
• Serve as a liaison to the Testing Company;
• Work with Testing Company to obtain certificants’ data, handle test site complaints, send links to the recertification exam to certificants, etc.;
• Work with the Testing Company to develop and maintain testing development timelines;
• Manage annual review and update of Candidate Handbook with Test Committee Co-Chairs.

Recertification (25%)

• Oversee the recertification by continuing education process;
• Review certificants’ recertification portfolios for completion and compliance;
• Maintain and develop recertification by IPUs/continuing education educational materials, including the IPU Handbook;
• Serve as the IPU Advisory Committee Liaison.

Credentialing (20%)

• Manage NCCA re-accreditation (every five years) and take the lead in preparing materials based on NCCA Standards and guidelines for completing the re-accreditation;
• Serve as a standards expert for CBIC;
• Manage NCCA Annual Report.

Board Projects (15%)

• Oversee and implement various research projects as determined by the Board;
• Work on projects as assigned by the Board.

Administration (10%) 

• Review and approve applications for exams (CIC, LTC, and a-IPC);
• Coordinate and assist with articles and manuscripts submitted to scholarly journals;
• Provide ancillary data to the Administrative Coordinator to support the needs of certificants and candidates;
• Organize conference calls and meetings for respective committees, related Board initiatives, and other CBIC related business;
• Maintain SOP’s for position and areas of responsibilities;
• Attend APIC Annual Conference, and other conferences as needed, and assist in working in the exhibit booth;
• Assist with coordinating logistics for CBIC booth at all tradeshows and conferences;
• Manage annual review of webinars that are available for purchase on the CBIC website;
• Assist with maintaining CBIC Policies and Procedures Manual;
• Provide back-up for the Executive Director as needed;
• Serve as the back-up to the Administrative Coordinator as needed and/or during peak-times.

Knowledge and Skills required for the position

Education/Experience: 

• Bachelor's degree in business related field 
• 5-7 years’ program/project management experience
• 5-7 years’ broad experience working for certification board 
• Experience working in a non-profit is a plus

Knowledge, Skills, and Abilities:

• Proven ability to handle competing deadlines to complete projects according to outlined scope, budget, and timeline.
• Advanced knowledge and proficiency with Microsoft Office products (Outlook, PowerPoint, Word, Excel) and database management systems. Experience with iMIS a plus but not required.
• Proven ability to solve problems creatively.
• Exceptional organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Self-management: Sets well-defined and realistic goals; takes initiative, monitors progress, and is motivated to achieve; manages own time and is able to successfully juggle multiple and/or competing priorities in an efficient and effective manner.
• Results-oriented: Ability to prioritize and work at fast pace and meet critical deadlines.
• Customer service: Works and communicates with clients and customers to satisfy their expectations. Committed to quality service.
• Oral communication: Ability to communicate information in a clear and concise manner with individuals at all levels, including board members and member volunteers.
• Written communication: Ability to effectively communicate information and ideas in writing.
• Confidentiality: Ability to work with and maintain the confidentiality of data and information.

• Ability to work individually and as part of a team.
• Ability to work weekends during peak busy periods of the year or for events.