Please submit salary requirements with cover letter and resume
Telecommuting is allowed.
Cosmetic Executive Women, an association for the beauty industry, has an opening for a Membership Manager, who will support the VP of Membership across member acquisition, engagement, and retention activities, with the goal of growing membership and providing seamless member service.
The Membership Manager will have responsibilities in both day-to-day, and strategic membership activities, including administration of the association database and program management and development. This individual will support development, innovation and scaling of membership programs and services, and support member communications. While this role has primary responsibilities in the Membership department, the Manager will work across all departments, and have a high level of visibility and autonomy once familiar with the organization.
Membership Manager Description:
Member Service & Experience:
Provide day-to-day member support, including answering questions from both members and non-members. This role provides a seamless experience for CEW’s members and potential members.
Communicate member feedback to VP, Membership, and identify any challenges opportunities, along with areas of success.
Onboarding: oversee membership onboarding for new joins
Engagement and Renewal: develop relationships with members; track and report on engagement of member segments and collaborate with VP Membership and Marketing teams to drive member renewals.
Manage database upkeep; support members with contact updates, regularly review member data to ensure accuracy and maintain clean data; work with VP membership and database consultant to produce reports on member engagement.
Track and process memberships in CEW’s Entrepreneur Fund
Program Management and Development:
Manage and scale membership programs. Strategic priorities include scaling member communities and small business Panel Discussions (Founder Fridays) to grow member networks and affinity to CEW.
Track registrations, report on KPIs, and adapt programs as needed based on member feedback
In collaboration with VP Membership and VP Content, identify topics and recruit speakers for monthly Founder Friday panels
Moderate CEW Discussion Forum, including approving posts and utilizing activity as a source of member information (business topics, challenges, resources, etc.
Add/remove job postings; liaise with Career Center vendor on platform updates/recommendations
Manage special projects as they arise
In collaboration with Marketing team and VP Membership, support development of member marketing.
Identify non-member segments to be approached for acquisition (i.e. top engaged, long-term non-members, etc.) Collaborate with Marketing and VP Membership to drive new memberships.
Provide content for daily newsletter as needed
Engagement and Renewal: track and report on engagement of member segments and conduct outreach to increase engagement with CEW and annual renewal.
Required Skills and Experience:
6+ years of experience in membership services (or similar field)
Demonstrated track record in member/customer/client service, with a customer-service mindset and excellent follow-up and relationship building skills
Demonstrated track record in engagement and renewal programs, including proactively identifying any challenges and opportunities
Excellent oral and written communication skills, with the ability to write persuasively and succinctly
Resourceful, adaptable, and proactive, with good judgment and listening skills
A solid skill set in marketing and communications
Demonstrated ability to plan, organize, and manage projects with limited supervision