PPAI is looking for a skilled Membership Manager to supervise daily operations for a non-profit association in the promotional products industry. The Membership Manager is responsible for a small operation supporting approximately 15,000 association member companies. The association serves a $23 billion-dollar industry.
We are searching for an enthusiastic manager with excellent call center management experience. The candidate must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems with an ability to see the “big picture” to make necessary improvements to technology, business processes, and personnel. As a membership manager, they must also have excellent sales, customer service and communication skills in support of the association members and staff.
Membership Manager Responsibilities Include:
Managing the member database, including all aspects of member record maintenance.
Collaboratively develop marketing campaigns to drive the association’s recruiting and retention efforts.
Managing the membership recruiting efforts by supporting various tradeshow logistics and traveling to events, as needed.
Developing objectives for the call center’s day-to-day activities.
Conducting effective resource planning to maximize the productivity of resources (people, technology etc.).
Collecting and analyzing call-center statistics (sales, customer service metrics, staffing requirements, etc.).
Responsibility for budgeting and tracking expenses.
Hire, coach and provide training to personnel to maintain high customer service standards.
Monitor and improve the member application process, telephone handling and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time, etc.).
Prepare reports for different departments or upper management.
Job Requirements Include:
Proven experience as a call center manager.
Experience in sales and customer service is required.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures.
Experience in basic financial and data analysis.
Proficient in MS Office and call center equipment/software programs.
Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with a problem-solving ability.
Positive and patient.
A bachelors’ degree in communications, business management or a related field is required. A high school diploma may be acceptable if it is accompanied by extensive work experience as a Call Center Manager.
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
Association experience preferred. Certified Association Executive (CAE) is a plus, but not required.
To view additional details and the full job description, visit: https://www.ppai.org/employment/ppai-careers/.
About Promotional Products Association International
Promotional Products Association International (PPAI; ppai.org) was founded in 1903 and is the world’s largest and oldest not-for-profit association serving more than 15,000 corporate members of the multi-billion-dollar promotional products industry. PPAI represents the industry in Washington, D.C. and advocates on its behalf. PPAI operates The PPAI Expo, the industry’s largest trade show; provides the leading promotional products safety and compliance program; offers a prestigious professional development and certification program; and publishes industry trade journals and periodicals. For more information, visit PPAI.org, Twitter @PPAI_HQ, Facebook or Instagram.