The Minerals, Metals & Materials Society (TMS), a non-profit, 501(c)(3) international professional society of scientists and engineers,seeks a locally based experienced and innovative association professional with a strong passion for mission-rooted organizations and a proven track record in program development and membership recruitment/retention strategies. The ideal candidate for this role is a reliable team player with a true collaborative spirit who not only possesses the ability to manage the day-to-day operations and processes, but also strives to create novel new programs and activities designed to drive member growth and increase engagement.
TMS aspires to be a highly inclusive society where all materials students and professionals feel welcome and diversity is celebrated; therefore, all Membership Program Manager’s efforts should be approached using this lens. This includes developing and executing strategies to attract and engage new members from all career stages and walks of life; inspiring existing members to get even more involved; creating compelling reasons for former members to rejoin; continually enhancing a suite of benefits to meet current member needs; and coordinating closely with staff on targeted marketing initiatives. This position also serves as the liaison to various member-led committees and acts as the TMS representative in the Material Advantage Student Membership program which provides students with access to resources and opportunities in four materials-related organizations. Because student and professional members are the foundation of the society, providing enriching experiences and excellent customer service is inherent to this role.
Compensation and benefits are competitive (401(k) with generous employer match, health insurance, three-weeks of vacation to start, free parking, casual dress code, more). Headquartered in McCandless, a suburb of Pittsburgh, Pennsylvania, TMS is in the process of resuming in-person operations; the interview process will be conducted remotely. Work will be done in the office environment with occasional telework a possibility.
Minimum of a bachelor’s degree in marketing, communication, business administration or a related field, required.
At least five years of experience in membership or volunteer engagement, preferably in an individual professional membership association.
Must possess cultural awareness and sensitivity, respect, flexibility, and sound work ethics; demonstrate willingness and ability to be hands-on with details.
Excellent interpersonal, written and oral communications, teambuilding, public speaking, and presentation skills.
Strong organizational and analytical skills; ability to manage multiple projects and meet deadlines.
Excellent problem-solving skills and ability to identify opportunities for process improvements and increased efficiency.
Entrepreneurial attitude and ability to think outside of the box.
Experience with association management systems/membership databases.
Experience with social media platforms, preferred; experience with online member communities and/or volunteer or mentoring platforms, a plus.
Proficiency with MS Office environment (Word, Excel, Outlook, PowerPoint, Teams).
Ability to travel 10% of the time and occasional weekend work.
Manage all activities related to member recruitment, retention, upconversion of graduating students to professional members, and recovery, with a focus on professional member development and personal growth.
Coordinate with the internal Strategic Communications Team to identify potential new membership segments and opportunities, inclusive of tracking and reporting on membership trends; identify new opportunities and new markets for member recruitment and continually benchmarks competing and peer organizations in the materials field.
Create innovative new programs and activities to increase member inclusivity and engagement, with a special focus on diverse member populations, inclusive but not limited to, students, young professionals, international, LGBTQ.
Continually enhance the member benefits portfolio, inclusive of securing new affinity programs; regularly gauge member needs and satisfaction.
Manage new member processing, annual dues renewal and billing activities, regular member database maintenance; recommend updates to procedures to improve efficiencies.
Increase member satisfaction and promote awareness of TMS through communications; coordinate on marketing collateral with appropriate internal staff.
Review and evaluate member grades and categories; recommend changes, as appropriate.
Oversee the annual Member Services operating budget; provide regular forecasts and reports.
Lead existing student initiatives, including the Materials Bowl and Bladesmithing competition; recommend new activities to encourage additional student participation.
Serve as the TMS representative in the Material Advantage Student Membership program, including planning and conducting student events, coordinating chapter visits, administering chapter grants and student scholarships, and providing general service to students and chapters; develop and implement plans to create a positive and lasting TMS impression.
Act as staff liaison to various member-led committees including, but not limited to:
Membership and Student Development Committee
TMS Young Leaders Committee
Materials Advantage Committee
Other responsibilities as assigned.
Interested candidates should submit a cover letter and professional resume. No phone calls, please. TMS in an Equal Opportunity Employer.
About The Minerals, Metals & Materials Society
The Minerals, Metals & Materials Society (TMS) is a professional organization that connects minerals, metals and materials scientists and engineers who work in industry, academia, and government positions around the world. We create networking, publication, and professional development opportunities by convening international conferences, publishing books and journals, administering awards, conducting short courses and training, and developing standards for the professions we serve.
TMS is committed to advancing diversity in the minerals, metals, and materials professions, and to promoting an inclusive professional culture that welcomes and engages all who seek to contribute to the field. TMS recognizes that a diverse minerals, metals, and materials workforce is critical to ensuring that all viewpoints, perspectives, and talents are brought to bear in addressing complex science and engineering challenges. To build and nurture this diverse professional community, TMS welcomes and actively engages the participation of underrepresented groups in all of its initiatives and endeavors.