Member Services Coordinator

The primary objective of this full-time, entry-level position is to coordinate functions within the Member Services Department of an Association Management Company (AMC), encompassing member recruitment, retention and engagement efforts. This role has significant interaction with members, prospects, volunteers and staff. Management of the following projects includes: serve as member services lead on at least three clients, manage certificate program, staff client exhibit booth, serve as staff liaison to client committees and work groups, answer phones, coordinate client event registrations, and other various responsibilities that support the goals and objectives of this department. 

Specific Responsibilities

• Serves as first point of contact for members, prospects and staff; makes recommendations on courses of action to improve member experience based on client feedback.
• Answers phones in a timely manner.
• Responds to member inquiries promptly. Engages in problem solving and both independent and collaborative decision making in response to member needs.
• Properly enters data to ensure the integrity of the database and member information.
• Uses databases to develop prospect lists and information for recruitment activities.
• Coordinates annual dues process, including emailing and mailing dues, reconciling payments with accounting, sending receipts, etc. Makes recommendations as to adjustment of dues timelines, wording and method of communications based on analysis of results.
• Ensures timeliness and accuracy of membership information online.
• Responds to staff requests for membership information and prepares reports from the database.
• Prepares reports from the database with regards to member engagement; analyzes trends and make recommendations.
• Informs staff of membership activities.
• Sends membership kits and information, as appropriate.
• Staff’s association exhibit booth at trade shows.
• Manages and oversees certificate program.
• Manages publications inventory and fulfills publications sales for client associations.
• Stays apprised of association activities, policies, and services.
• Assists in providing administrative support for Boards and committees.
• Understands and operates within client budgets and scopes of work.
• Maintains appropriate inventory of letterhead and supplies and orders, as necessary.
• Leads the creation of event registration platforms, including developing and testing online registration forms, entering registrations into database, sending registration confirmations, printing badges, and managing the event shipment.
• Handles onsite registration at client meetings.
• Performs additional duties as assigned.