Chief Member Services Officer

The Company

WE ARE ASQ: EXCELLENCE THROUGH QUALITY

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks and solutions to a global membership spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

The Position

Our Chief Member Services Officer is the top-level member services role in our organization.  The position is responsible for the overall ASQ member experience and value proposition with the goal of significantly enhancing member satisfaction and revenue. The Chief Member Services Officer is the leader of three critical workgroups: Membership and Component Relations; Strategic Partnerships and Events; and Knowledge and Publications. The ideal candidate will thrive in an environment where they are a “player-coach” with the ability to spearhead strategic membership initiatives, and the broad expertise to put the strategy in play. This is an opportunity to lead and develop a customer focused membership and components team and collaborate across business functions to deliver value for our 60,000 individual members. Oversight scope includes ASQ’s annual World Conference on Quality and Improvement and the flagship Quality Progress publication. You will join a talented and cohesive Executive Leadership Team and help take the world’s foremost name in Quality to new levels of member value. 

The Location

ASQ is conveniently situated in downtown Milwaukee, in the ASQ Center, immediately adjacent to major freeway exits, The Avenue MKE, and RiverWalk. Our location provides our employees easy indoor and outdoor access to shopping, restaurants and coffee shops.  Our office space is in a historic building incorporating a contemporary workspace and includes newly designed workstations, sit/stand desks, and community and collaboration space.

Why You Should Apply

At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.