We are seeking a go-getter for an open position. This is a chance to learn a new industry and grow!! If you are motivated, wiling to be mentored, have good people skills to manage others, are detail and deadline orientated, and can hustle while growing an association then please respond.
The Account Executive is responsible for managing, overseeing, and evaluating the day to day activities of a 1,500-member client association. The Account Executive is responsible for ensuring that the client offers its members programs, benefits, and services that are competitive within the industry, and relevant and valued by the members. There is a training period involved so looking for someone that is hoping to move up within the association management world and not beneath doing any job.
The desired candidate will work with current staff members and independent contractors in carrying out all functions. (i.e. meeting planner, advertising sales professionals, magazine design professionals, professional graphic designers, and professional printers).
Membership Retention and Recruitment. Oversee team in the daily maintenance of current and potential members, as well as the accuracy of databases. Maintain regular and ongoing beneficial relationships with Corporate and Sustaining Members. Actively recruit members through targeted recruits, contact with potential members, and positive promotion. Oversee management team in providing exceptional customer service to retain current members and facilitate good word of mouth within the industry. Monitor member satisfaction and constantly look for new ways to enhance member benefits. Ensure that all documents, web pages, and information regarding membership and membership benefits are accurate and well written. Answer and deal with any member questions not adequately or appropriately handled by another management member.
Develop and Implement Association Programs. Oversee the daily administration of programs to include the credentialing programs, online training and in-person training. Develop targeted recruitment campaigns for all programs. Monitor daily program administration to determine what, if any, improvements can be made to more efficiently administer the programs. Solicit and act upon (when deemed pertinent) member feedback concerning programs to simplify the process for member participation. Ensure that all documents, web pages and information regarding association programs are accurate and well written. Regularly review policies, procedures, and standards taught in the program courses to ensure compliance with federal regulations. Develop and implement timelines for the creation of new training courses to benefit members. Answer and deal with any program questions not adequately or appropriately handled by another staff member.
Maintain and Promote Positive Public Relations for Association. Constantly educate yourself, management, and members on industry activities and news. Promote association and its activities through industry press. Prepare press releases on timely activities and successes. Answer questions from news media on activities and industry issues. Monitor industry news to determine items of interest or potential action by association. Provide timely and relative industry information on the website and in the newsletter.
Develop and Execute Annual Conference. Work with management team members, consultants, Board, and Committee members in developing the theme and seminar topics for the annual conference. Actively solicit exhibitors and sponsors for conference. Oversee that all details are finalized for the meeting in a timely manner while ensuring the satisfaction of meeting attendees. Evaluate feedback from conference participants to make any necessary changes to future meeting to ensure future conference success. Evaluate conference budgets to determine areas to increase profitability for future conferences.
Maintain and Promote Effective Government Relations. Monitor and evaluate federal regulations affecting members. Educate members on changes that will/may affect their business. Communicate with members to solicit comment on how changes to regulations will affect their daily operations. Provide comments on federal regulations with input from Managing Director, Board of Directors, and Legislative/Regulatory Committee. Communicate industry problems/concerns in implementing drug and alcohol testing regulations with key agency officials to work towards solutions. Constantly improve knowledge of regulations affecting the industry.
Communicate with Association Board and Committee Members. Serve as the primary contact person for Board and Committee members, maintaining ongoing contact. Develop agendas for Board Meetings and Teleconferences. Facilitate Board meetings to ensure that agendas are followed and goals are met. Encourage and maintain good working relationships with and between Board and Committee members and management.
Monitor Financial Health of Association. Develop annual Projected budget to be approved by Managing Director and Board of Directors. Monitor inflows and outflows to ensure association’s financial health, with an emphasis on increasing revenue each year. Compare projected and actual budgets monthly to determine any areas where discrepancies exist.
Provide Leadership and Assistance to Other Management Members. Be available to management for training and education on items necessary for the efficient and enjoyable fulfillment of their roles and goals. Monitor and oversee management goals and tasks and ensure that they are in keeping with priorities. Provide management guidance on what activities need to be completed to ensure that goals are met. Provide motivation and leadership to management through leading by example.
Facilitate Effective Communication and Coordination Among Management. Communicate regularly with association’s Managing Director for guidance in defining, planning and implementing new programs, services, and benefits for growth and continued health. Ensure that all management is current on activities and events regardless of individual responsibilities. Keep staff regularly updated on communications with key members, industry VIPs, and government officials as they relate to the association and its activities. Prepare, update, and disseminate annual association calendar to keep management informed of upcoming projects, tasks, and goals.
Proficiency in communications and marketing
Interest in advancing within position and increasing skills
Professional writing skills
Attention to detail
Ability to multi-task as we are a small company
Exceptional time-management skills and strong work ethic
Professionalism with both members and vendors
Ability to work independently
Knowledge of general computer programs - Word, PP, Excel, Acrobat, Google Suite, etc.
Ability to quickly learn new computer programs
Preferred - experienced in using FileMaker Pro databases
Preferred - experienced in using Joomla (or other content management system) for website content management
Required to work offsite 10 days per year at meetings
Willingness to learn and grow.
About Fusion Management
Fusion Management/Fusion Meetings & Events is an association management and association conference planning company that rewards excellence and dedicated work.