Administrative, Clerical, Support, Customer Service and Support, Membership
2 Year Degree
ASIS International, a professional membership organization located in Alexandria, VA with 35,000 global members, is seeking a Member Services Representative. This position is responsible for answering inquiries via phone, email, verifying membership status, processing inquiries for conferences, workshops, certifications, registrations, product orders, and other services as required.
An Associates degree and at least two years related experience including customer service operations is required, or equivalent combination of education and experience. Preferred candidates will possess a bachelor’s degree with three to five years related customer service experience in an association environment. Must have solid written and verbal communication skills to be able to effectively interact with customers via email and phone. Candidates with Spanish speaking skills are strongly encouraged to apply.
To perform this job successfully an individual must have excellent interpersonal and communication skills, time-management skills, multi-tasking skills, as well as a strong customer service orientation. It is also very desirable that candidates have previous experience working in a high-intensity, fast-paced environment with a Customer Relationship Management (CRM) system (i.e. netFORUM); internet software; order processing systems and have a working knowledge of Microsoft Office products including Word & Excel. Applicants must also be proficient in writing basic customer communications.
ASIS offers an excellent employee benefits package including a rich health insurance plan, and generous 401(k) and paid time-off programs. EOE/M/F/D/V
Internal Number: 1112
About ASIS International
ASIS International, founded in 1955, is the preeminent organization for security management professionals, with 34,000+ members worldwide. By providing members, business, government, and the public with access to a full range of programs, information, and services, ASIS International leads the way for advanced and improved security performance. Located across from the King Street Metro.