The Membership and Website Manager position is responsible for developing and implementing strategy to improve member retention, benefits and recruitment. The position is responsible for maintenance of membership records ensuring current, accurate database for statistical analysis and reporting. Customer service is critical to this position. It will be the initial contact for member inquiries and membership registrations. Oversight of website content, design and functionality are additional essential duties. This position will work with staff using programs and initiatives designed to increase member engagement. The Membership and Website Manager operates under the direction of the Education and Membership Director and in conjunction with multiple team members.
Excellent verbal, written, organizational and customer service skills are required.
Be flexible, adaptable, ability to work on a wide variety of tasks independently and in a team structure, and comply with confidentiality.
Possess the ability to meet deadlines, set priorities, and demonstrate a high degree of attention to detail.
Ability to perform duties with initiative, persistence, creativity, integrity, good judgment, tact and courtesy.
Experience with CRM membership databases and membership software. iMIS / Rise preferred or similar programs.
Advanced PC proficiency, including Microsoft Office, Outlook, Word, Excel, Google systems and ability / willingness to learn new software and programs as required.
Ability to produce summary reports for a variety of audiences.
Ability to grasp the big-picture consequences of individual decisions is essential.
Ability to maintain composure in a fast paced working environment.
Ability to relate in a positive manner with a variety of personality types.
Must be a self-starter and highly dependable.
Willing and able to occasionally work beyond the traditional hours.
The employee will be subject to a criminal background check and yearly driver’s license checks.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
A minimum three to five (3-5) years experience in a professional office setting, preferably with previous experience in an association/non-profit environment.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Visual work will be conducted on a computer monitor and use of keyboard with keyboard strokes.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The noise level in the work environment is usually quiet with some outside noise distractions. It is essential to be regularly available during standard business hours (M-F 8am to 5pm) to meet with staff, members, and vendors.
Additional Salary Information:
Competitive medical, dental, eye insurance and 401 K plan
Internal Number: 2
About Illinois Park and Recreation Association
Established in 1944, the Illinois Park and Recreation Association’s (IPRA) mission is to provide and promote exceptional standards of education, networking, and resources for all professionals in the Illinois park, recreation, and conservation communities. IPRA is a 501(c)3 nonprofit. Our members are the individual professionals in the park and recreation industry in Illinois. IPRA is a small staff of eight people. Our largest event is a professional conference held in Chicago each year which attracts over 4,000 people. IPRA also provides a variety of educational offerings for our members statewide. For more information about IPRA, please call us or visit the IPRA website: www.ILipra.org