Do you enjoy building relationships with customers?
Do you have experience working with chapters and other volunteer member communities?
Are you committed to exceptional customer service and detail oriented?
If you answered YES to all of these questions, you may be the Director of Communities that we are looking for. This is a great opportunity for the right candidate seeking to make his or her mark in the association management profession.
The Director of Communities will be responsible for engaging and maintaining relationships with SOCAP chapters as well as our industry and function-based communities. The Director will also facilitate the creation of new communities.
The Director will support the overall development and delivery of program content to all SOCAP Communities, including in-person and virtual activities. This position will be responsible for supporting chapter’s activities, including the delivery of specific trainings in different formats. Additionally, the Director will support content development and activities for SOCAP’s industry and functional communities. She/he will also develop strategies to identify and grow new communities.
Provide and manage regular trainings for community activities.
Manage and lead Community Leaders Forum at spring and fall conferences, including identifying topics and speakers and developing agenda.
Manage monthly Steering Committee calls with Automotive and Consumer-Packaged Goods (CPG) Communities as well as two executive Communities.
Identify topics, speakers and agenda for annual Automotive Summit and CPG annual meeting.
Develop and maintain Communities Toolkit of relevant professional resources.
Manage and maintain content on chapter websites.
Engage regularly with chapter officers and community chairs on planning and provide administrative support.
Develop a monthly communication that includes relevant articles, and resources for community leaders
Create and maintain dashboard of key metrics for community activities and events.
Provide monthly reporting on goals and KPIs
Work with Senior Director of Content and Learning on content creation and outreach efforts with community leaders.
Provide onsite assistance at SOCAP national conferences as assigned.
Support cross-training efforts on staff team with website and database.
BA degree required. Advanced degree preferred. CAE certification helpful.
5-8 years of experience in chapter or component relations.
4-6 years of membership experience in a professional association preferred
Proven project management skills
Problem solver, detail oriented and a decision maker.
Strong communication skills with the ability to build consensus and foster relationships.
Must be proactive, highly motivated and collaborative.
Knowledge of AMS systems, particularly Abila.
Strong knowledge of leveraging social media platforms to engage volunteers.
Ability to effectively handle multiple projects at one time and work under aggressive deadlines.
Familiarity with MS Office, especially Excel
Ability to travel to meetings as assigned.
Knowledge of the customer care profession helpful.
What do we offer? A congenial atmosphere where teamwork abounds and your efforts are truly appreciated. We work hard, but also strive for work/life balance. We’ve got great benefits including medical, dental, flexible spending accounts, transportation supplement, paid vacation, holidays, and a 401K retirement plan.
This is a great opportunity for the right candidate, seeking to make his or her mark in this well-established association.
An Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer At SOCAP, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Additional Salary Information: Marshall Brown and Associates LLC is conducting the search. Please send resume, cover letter and salary requirements directly to HRSOCAP@mbrownassociates.com
Subject line: Director of Communities
About Society of Consumer Affairs Professionals
Founded in 1973, SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. These vice presidents, directors, managers and specialists, along with hundreds of solution providers, come from some of the world’s most recognized Fortune 1000 as well as emerging and leading startup companies. SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business.