The Program Manager, Reports, provides comprehensive project management and support for all Trauma Quality Improvement Program (TQIP) analytic products, including benchmark reports, data quality reports, web-based data applications, collaborative research projects, and ad-hoc reports. This entails tracking the progress of reports through analytic cycles, maintaining the analytic specifications for reports, change management and documentation, establishing standard operating procedures, and coordinating between statistical staff and program staff.
In addition, this position leads all day to day analytic product development and maintenance activities by working with hospitals, staff, medical director, committees, and others to identify needs, gaps, and areas for update and improvement in current deliverables in order to support the Committee on Trauma (COT) mission to assist hospitals to improve care for the injured patient.
This exempt position will report to the Manager, Data and Report Operations in the Division of Research & Optimal Patient Care.
• Manage day-to-day operational aspects of analytic product development and delivery. Develop and implement standard operating procedures to ensure consistency, maintain documentation, and establish a careful decision-making framework.
• Coordinate communications across teams and staff leadership to achieve consensus on report contents and changes.
• Lead product development efforts by interfacing with participants, staff, researchers, and experts to define reporting/analytic products, assess feasibility, and translate into detailed requirements. Conduct evaluations, focus groups, etc. to obtain necessary input.
• Provide consultation to quality teams within trauma centers and systems to help them to understand their benchmark reports and interpret results. Serve as the primary customer support representative for questions related to benchmark reports and related deliverables.
• Other duties as assigned.
• Bachelor’s Degree in data/research-related discipline from an accredited college or university is required; Master’s Degree is a plus.
• Minimum of 4 years of experience with the research process, project management, data analytics, and/or performance improvement.
• Experience with customer service, development of educational content, and/or development of standard reports preferred.
• Ability to represent complex concepts to a variety of audiences.
• Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization.
• Attention to detail and organizational skills.
• Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint); ability to perform basic queries using SAS is a plus.
• Display high level of energy and thrive in a fast-paced environment.
• Self-motivated and able to work independently and as a member of a team.
• Ability to plan and prioritize workload and meet deadlines.
• Ability to establish strong working relationships with all division teams and management.
Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Performs work in a normal office environment with long hours in front of the computer.
Other Necessary Requirements: Evening or weekend duties may be required. Moderate travel for activities such as out of town conferences is required.
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to firstname.lastname@example.org or call (312) 202-5000 and let us know the nature of your request and your contact information. The American College of Surgeons will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
An Equal Opportunity Employer
Internal Number: 18-0045
About American College of Surgeons
The American College of Surgeons is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.