Administrative, Clerical, Support, Customer Service and Support
2 Year Degree
The Office Concierge is the face of Association Forum, welcoming guests, including program and meeting attendees, members and vendors, as well as team members. This critical role is responsible for ensuring program and meeting rooms are staged appropriately, and that guests arrive with access to all necessary materials. The Office Concierge also ensures effective execution of office operations and contributes to our program registration process.
Essential responsibilities include:
Welcomes all guests and team members of Association Forum in accordance with our Welcoming Environment standards.
Responsible for scheduling meeting and hoteling for external clients
Registers attendees to all education events, including those associated with our Forum Forward and Holiday Showcase signature events.
Fulfills all catering requests specific to education events, Board of Directors’ meetings, committee meetings, as well as team meetings and celebrations.
Provides support for exhibitor registration and other events.
Manages office logistics, including meeting room staging for both internal and external programs, routing of incoming calls, and messaging.
Responsible for monitoring, ordering, receiving and distributing office supplies.
Ensures guest spaces are maintained to the standards of our Welcoming Environment.
Responsible for working with marketing and communications to develop and disseminate conference center promotional materials
Liaison for catering vendors
Assists accounts payable with data entry.
Core requirements, knowledge, skills and abilities include:
Associate’s degree in business, communication, or association management required.
Five years’ experience in an administrative or meeting planning capacity; association or non-profit experience preferred.
Available Mondays through Thursdays, 7:30 AM to 12:30 PM.
Superior written and verbal communication skills. Ability to communicate effectively with Forum members, presenting a positive image.
Demonstrated project management skills.
Superior detail orientation and prioritization skills; deadline driven.
Collaborative, can-do approach to problem solving.
Fosters a team culture that rewards and celebrates Forum values.
MS Office (Word, Excel, PowerPoint); familiarity with Solomon accounting system preferred.
Additional Salary Information: $14/hour to $16/hour with commission potential
About Association Forum
Association Forum is a 501 (c)(6) organization, considered the “association of associations” for more than 1,500 businesses, charitable, civic and professional organizations headquartered in the Chicagoland area. The Association Forum’s 4,000+ members are the CEOs and staff professionals of national, state and nonprofit organizations, plus vendors of good and services to these businesses. The Association Forum provides essential learning, compelling experiences and powerful resources that advance the professional practice of association management.