Inteleos (and its certification Councils of ARDMS and APCA) are seeking a dynamic, innovative and experienced customer service manager to serve as the Manager, Customer Relations for the Certification Department. Each year this department of 8-10 fields more than 50K calls, responds to approximately 20,000 emails and processes approximately 30,000 certification applications for our 120,000+ ARDMS Registrants and APCA Certificants and countless prospective customers. As an integral part of the organizational management team, this position will be responsible for managing the day-to-day operations of the customer care team and to help in strategy setting for policies and programs that drive value and benefits for our constituencies and advance our organizational mission.
Please visit our website for a full description of this position at Inteleos.org.
To be considered for this opportunity, please submit a cover letter, resume, and salary requirement to Inteleosjobs@inteleos.org.
This is not a remote position, the successful candidate will work out of our headquarter office located in Rockville, Maryland. In addition, the successful candidate must be legally authorized to work in the United States, pass an extensive background screening which includes but is not limited to criminal, education, and skills assessment. Inteleos™ offers competitive salaries, a comprehensive benefits package, generous paid time off, 401k match, paid parking, an on-site fitness center and more.
Inteleos™ is an equal opportunity employer and makes employment decisions based on merit and business needs. We will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, Inteleos™ will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the company would result.
The ideal candidate must have at least five years’ experience managing a staff team, at least two years managing a customer service department/call center, a documented history of leading customer service programs of unparalleled quality, excellent attention to detail and a strong business acumen. Non-profit and medical industry experience is preferred.
Inteleos™ is a progressive non-profit certification organization that represents over 120,000 medical professionals around the world dedicated to creating the standards of excellence in healthcare.