We are looking for a high-energy individual to join us as VP of Professional Services, working as an integral part of our Professional Services, Executive Leadership, and a2z team.
Location: Columbia, MD
The VP of Professional Services primary responsibilities are:
Managing professional services team:
Manage, develop, coach and direct a team of direct & indirect reports in professional services team;
Determine staffing strategy and working with hiring staff;
Set staff development goals, assessment and performance evaluation;
Assign staff to projects and optimal resource management;
Advise, coach and partner with cross-functional teams on project delivery, solution development and deployment, and revenue generation techniques as needed;
Ensure client engagements are delivered in a manner which meets/exceeds customer expectations without overdriving the costs;
Monitor client satisfaction, quality and monetary risks and proactively coaching staff to mitigate risk.
Implement and manage knowledge management for internal and external use:
Identify knowledge management models and strategy;
Implement effective knowledge management to improve client satisfaction and make project management effective;
Ensure creation and updates of knowledge management assets like articles and videos for current and new features of the product;
Participate in client communication plans for release of enhancements, new features, and best practices.
Serve as the senior-level contact for clients on projects involves:
Review key project deliverables and participate in key project milestone meetings;
Visit client site for project-related meetings and building client relationships;
Ensure that the implementation process and business strategy are optimal for the client’s needs.
Meeting cost targets for professional services involves:
Manage utilization targets and monitor project costs and budget;
Manage optimal staffing level targets;
Manage and controlling non-billable and billable activities as well as customizations.
Team with sales team to drive sales to clients and prospects:
Proactively team with the account managers on the overall management of client relationships and identifying upsell opportunities;
Develop project plans and coordinate estimating development as needed for prospects and clients in a sales support capacity;
Communicate with prospects and clients regarding project process, keys to success, implementation guidelines and time and cost estimates;
Meet with clients in a pre/post sales capacity to deliver subject matter expertise and consultation for client needs and assist account managers in closing the deal.
Develop and implement plans to meet business and team metrics;
Constantly review professional services processes to improve overall efficiencies, reduce deployment time, and lower costs;
Serve as an expert in solutions, products and implementation with current clients and with prospects in an advisory and sales support capacity;
Quickly develop deep knowledge in and act as an authority on clients, products, implementation process, and solutions; and
Work with marketing and other teams to plan user group meetings
8 years’ experience in SaaS solution delivery
4 years’ experience in managing a team
Prior senior management experience dealing with strategy and execution
Ability to communicate effectively
Ability to multi-task and change direction often
Independence, reliability, and self-accountability
Experience in event management is a plus
a2z, Inc. is an Equal Opportunity Employer
About a2z, Inc.
About a2z, Inc.a2z, Inc. provides event planners and organizers with powerful web-based solutions that help increase and accelerate booth sales. Our clients also realize improved productivity in back office processes; increased connectivity with their membership, seamless integration with their CRM and financial databases, an improved event web site for their attendees and exhibitors, and the latest use of mobile and social media tools to boost marketing efforts. Our offerings include online event floor plans, event websites, abstract/speaker management, networking and matchmaking tools, personal itinerary builders, and more. a2z’s solutions are used by 1,200+ leading trade shows and conferences across the globe every year. More than 46% of the TSE Gold 100 and TSNN Top 250 Events leverage a2z’s innovative web and mobile solutions. Even though a2z is a world leader, we have a relatively small staff in a relaxed and flexible work environment. Visit www.a2zinc.net for more information.