The team member who fills this role provides a vital link between the NFRC’s community of Enterprise Level Applications (ELAs) end users, the software development team, and NFRC staff.
The incumbent is required to assist with documentation and analysis of current/future business processes, identification and evaluation of technical solutions, communicating business cases for value adding change proposals, testing software changes, and providing tier 1 help desk support to end users.
Responsibilities and Accountabilities
Serves a technical consultant at various levels of the organization; with the primary aim of eliciting requirements from stakeholders, assisting with requirements organization, and translation of new software or proposed changes to NFRC ELAs.
Serve as subject matter expert to various task groups, subcommittees, and committees in the NFRC membership community.
Assist with the planning and monitoring of software development projects; specified duties include but are not limited to documentation of business rules and use cases for new or proposed changes to NFRC software, development of workflow diagrams, performance of user acceptance testing in all roles, and regression testing.
Perform basic investigation, and troubleshooting of issues for end users of the Certified Products Management Suite (CPMS) and Component Modeling Approach Software Tool (CMAST) enterprise applications and associated products (Window and Therm) to find resolutions or escalate to appropriate NFRC staff.
Develop and present training to end users of NFRC ELAs.
Help to establish and maintain a central knowledgebase for support questions and issues.
Communicate learnings to stakeholders internal and external to NFRC.
Bachelor’s degree in information systems, information technology, or business field with a concentration in a related technical discipline
3-5 years of experience as an integral member of a software or systems development team; focus on planning and analysis.
Intimate understanding of the SDLC, having contributed through all phases of a software development project.
Strong technical writing skills; as they apply to drafting user manuals, process diagrams, workflow diagrams, requirements documents, software release notes, and documenting use-cases.
Project management or product development in background.
Demonstrable knowledge of best practices in information and data security is a plus.
The ideal candidate would have experience in the building products and service industry; specifically, in software development or planning.
Ability to work on cross-functional teams, with and managing external vendors.
A high degree of success serving in a technical support role; qualifying experience could include an entry level help desk position.
Planning and analysis work should include projects focused on developing applications for the Microsoft Windows operating system.
Personal and Professional Attributes
This individual will understand and have a commitment to the philosophy, mission, values, and vision of NFRC. Other attributes include the following:
Detail oriented, but can balance quality versus getting results.
Must be able to communicate confidently and clearly, with stakeholders across the organization, who possess various levels of technical knowledge; including fellow staff, and industry volunteers.
Excellent troubleshooting skills, with a passion for problem solving and investigation.
Highly effective working independently, but knows when to collaborate with others in pursuit of goals.
Customer focused and service oriented.
This position will be located in our Greenbelt office only.
If you are the right fit, send your resume and salary requirements to HR at firstname.lastname@example.org
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Located in Greenbelt, MD, NFRC has a staff of 20. We provide excellent salary and benefits including medical, dental, and vision insurance, vacation, sick and personal leave, pare...ntal leave, fully funded HRA account, massages, STD, LTD, Life insurance, 401(k), and tuition reimbursement.